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How gim88 Handles Your Personal Information

Your account data stays with us — not shared, not sold, and handled with clear purpose. This page explains exactly what we collect when you use your DANA, OVO, or GoPay wallet to transact, how we store it, and what you can do with…

Data collected only for account and transaction purposesDANA, OVO, GoPay payment data handled securelyYou can request access or deletion at any timeNo third-party data salesAvailable where local law permits
gim88 How gim88 Handles Your Personal Information
DATA REQUEST CONTACT

How to Reach Us About Your Data

If you want to access, correct, or remove personal data linked to your account, our support team handles these requests directly. Send your request with your registered account details so we can verify your identity before processing anything. We do not action data requests from unverified contacts.

Live Chat Open the chat widget on any page while logged in. Identify your account and state your data request clearly. Our team will confirm receipt and next steps.
Email Support Write to our support address with your registered account name and the specific data action you are requesting — access, correction, or deletion.
Account Settings Some data updates — like your contact number or linked e-wallet — can be changed directly in your account settings without contacting support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security is operational, not just a policy statement. Every account on gim88 is protected by SSL encryption in transit, and sensitive fields — like your wallet reference for DANA or GoPay — are not displayed in plain text once stored. We review access logs regularly and flag unusual login patterns automatically. Here is how each area of data handling works in practice.

Account Security

Login sessions are protected by OTP verification. If your account shows a login from an unrecognised device, we prompt re-verification before allowing access to wallet or transaction history.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. We do not use advertising cookies that track you across other websites.

Data Retention

Active account data is retained while your account is open. Closed accounts follow a retention schedule set by applicable rules in eligible regions — data not required after that period is removed.

Your Request Rights

You can ask us what data we hold on your account, request a correction if something is wrong, or ask for deletion where local law and our retention obligations permit.

Common Questions About Your Privacy on gim88

These are the questions we actually get about how we handle account and payment data. If your question is not here, reach us through live chat or email with your account details ready.

We collect your name, contact details, and the e-wallet identifier you use — DANA, OVO, or GoPay. We also log your device type and session data for account security purposes.

Payment references are processed through the e-wallet channel. We do not store raw wallet credentials. Only the transaction reference needed to reconcile your account is retained.

Yes. Submit a data access request through live chat or email with your registered account details. We verify your identity first, then provide the data we hold on your account.

Contact support via live chat or email and state clearly that you want your data removed. Deletion is processed in line with our retention schedule and applicable rules in eligible regions.

We share data only with payment processors — like your DANA or OVO channel — to complete transactions. We do not sell account data to advertisers or unrelated third parties.

We use session and preference cookies only. You can adjust cookie settings in your browser at any time. Turning off session cookies may affect your ability to stay logged in.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.