Reference

What You Need to Know Before You Play

gim88 operates under a clear set of account and usage terms that govern how you access the lobby, how your wallet data is handled, and what applies in your region.

Account eligibility by regionDANA, OVO, GoPay wallet termsData handling and retention policyYour rights to access and correct dataContact path for policy queries

Explore the Lobby Read FAQ

How Our Account and Wallet Terms Work

gim88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to gim88 is subject to the laws that apply in your jurisdiction. We do not make claims about legality in every region — it is your responsibility to check whether real-money online gaming is permitted where you are. When you create an account, you confirm

1
that you are accessing the platform from a permitted region and that you meet the age threshold required by local law. All transactions processed through DANA, OVO, and GoPay are governed by the terms of those wallet providers in addition to ours. We retain the right
2
to suspend or close accounts where we identify access from restricted regions, or where account activity violates our terms. Wallet verification is required before any withdrawal is processed — this means the wallet name on your account must match the registered wallet holder. Deposits made via
3
OVO or GoPay are logged against your account at the time the transfer is confirmed by the wallet provider. We do not accept liability for delays caused by third-party wallet processing. If you believe a transaction was recorded incorrectly, contact our support team with the wallet
4
transaction ID and timestamp and we will investigate within our standard review window.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

Reach Us for Any Legal or Account Question

If you have a question about our terms, your account data, or how a specific policy applies to you, our support team handles policy queries directly. You can reach us through live chat, email, or our in-app message channel. Players in Surabaya and other supported cities can access the same support channels through the mobile lobby without switching apps.

Live Chat Open the lobby on any device and tap the chat icon. Our team picks up policy and account queries through the same chat window you use for wallet help.

Email Support Send your policy question, account data request, or correction notice to our support address listed in your account settings. Include your registered wallet name for faster matching.

In-App Message Inside the gim88 mobile lobby, use the account menu to send a direct message. Attach any wallet transaction IDs if your query involves a payment dispute or data correction.

DATA AND ACCOUNT SECURITY

How We Protect Your Data and Account

Your account data — including wallet details for DANA, OVO, and GoPay — is stored with encryption and accessed only by authorised staff handling account or payment queries. We do not sell personal data to third parties. Cookies on the platform track session state and lobby preferences; you can manage cookie settings through your browser at any time. Data is retained for as long as your account is active and for a period after closure as required by our internal compliance process.

Wallet Data Handling

DANA, OVO, and GoPay wallet identifiers are stored encrypted and used only for transaction matching and withdrawal verification. We do not share these with advertisers.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby view. No tracking cookies are placed without your browser allowing them.

Account Data Access

You can request a copy of the personal data we hold on your account by contacting support with your registered wallet name and account email. We process requests within our standard window.

Data Correction Rights

If any account detail is incorrect — name, wallet reference, contact info — submit a correction request through live chat or email. Wallet name changes require re-verification before withdrawal access is restored.

Frequently Asked Questions About Our Terms

These are the questions we hear most often about account eligibility, data rights, wallet policy, and how to get something changed or corrected. If your question is not here, our live chat team can point you to the right part of our terms.

Access depends on local law and is available only where your region permits real-money online gaming. Check your local regulations before creating an account.

We collect your name, contact details, and wallet information for DANA, OVO, or GoPay. This is used for account verification, transaction matching, and support queries only.

Yes. Contact support via live chat or email with your account details. We process deletion requests subject to any retention obligations under our internal compliance policy.

Wallet name matching is a verification step that prevents unauthorised withdrawals. The name on your OVO, DANA, or GoPay account must match your registered gim88 account name exactly.

Submit a correction request through live chat or email. Include your account email and the wallet transaction ID if the query relates to a payment record. Wallet name changes trigger re-verification.

Data is retained for a set period after account closure as required by our compliance process, then removed. You can ask support for details on the specific retention period that applies.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Need to Know Before You Play

Reach Us for Any Legal or Account Question

How We Protect Your Data and Account

Frequently Asked Questions About Our Terms

01 Is gim88 available in my region of Indonesia?

02 What personal data does gim88 collect when I register?

03 Can I request that gim88 delete my account data?

04 Why does my wallet name need to match my account name for withdrawals?

05 How do I correct wrong information stored on my account?

06 What happens to my data if I close my account?

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